A change may be possible before the seller dispatches, but sending a request does not confirm acceptance. After dispatch, a size or color correction may require a warehouse return and a new purchase. Check the current order record and ask about the exact item before placing a duplicate order.
Identify which stage you are changing
Open the relevant order in the account where you purchased it. Record its order ID, selected variant, latest message and any domestic tracking number. Labels can change between interfaces, so use dispatch evidence as well as the status text. A paid order is not necessarily a dispatched order.
The table helps choose what to ask for. It does not promise that an order at a particular stage can be edited or cancelled. Purchasing can progress while your request is waiting, so send a precise message promptly.
| Situation | Ask for | Confirmation to look for |
|---|---|---|
| Submitted; purchase not confirmed | A correction or cancellation before purchasing proceeds. | An explicit response and updated selection or cancelled record. |
| Purchased; seller has not dispatched | Whether the seller accepts the replacement option. | Accepted variant and any price/local delivery adjustment. |
| Seller has dispatched | Return or exchange options after warehouse receipt. | Eligibility, deadline, costs and handling instructions. |
| Stored or selected for a parcel | Pause further handling while the item question is reviewed. | The item/parcel state and linked after-sales response. |
Send a complete request through the order enquiry
During purchasing, use the enquiry attached to the affected order. Put the original and requested options in the same message. Include a listing screenshot if version names look similar. Avoid contradictory instructions across separate conversations.
Replace every bracket below with your details. Use one request per affected order or make each item ID unambiguous if one order contains several products.
Order ID: [ID] Current selection: [model, size, color, quantity] Requested selection: [exact replacement] Please confirm whether this can be changed before seller dispatch. Please tell me any price or local shipping difference before proceeding. If unavailable, please explain the cancellation or return options.
Check the outcome before buying a replacement
A sent message, an automated acknowledgement and seller acceptance are different things. Read the reply and check that the selected option actually changed. If an extra payment is requested, confirm what it covers and whether the original option remains active until payment.
Buying another size before the first order is resolved may leave you with two active items. Keep the old and new IDs together and decide which should remain. Do not assume a purchase payment is recoverable merely because you requested a different size.
Handle a dispatched or stored item
Once an item is travelling to the warehouse, a correction may involve a return rather than an edit. Preserve packaging and use the return and exchange checklist before requesting disposal of boxes or tags. If the delivered option is wrong, document the difference rather than describing it simply as a preference change.
An order for a black medium hoodie and one for a grey large hoodie are different instructions. State size and color even if you only mean to change one. An exchange also needs the exact replacement option and confirmation that it is available.
Correct a parcel address through the parcel record
An international address belongs to the parcel stage. A note on the product order may not change it. Open the parcel record and ask about correction before packing or dispatch advances. Recheck recipient name, postal code, street details and phone number in the saved address.
The stored-item guide explains how product orders and parcels connect. Keep an address correction separate from a product-size change so support can identify the action you need.
Common questions
Can I change only the size?
Ask for the exact new size on the affected order. It still depends on purchasing progress, seller acceptance and availability.
Does asking for cancellation stop dispatch?
A request alone is not confirmation. Check the response and current order record.
Find your next item.
Open a product listing to check its current options and price.
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