Check the item’s active after-sales deadline before requesting a return or exchange. A wrong or damaged item and a change-of-mind return need different evidence. Keep tags, seals and packaging intact, ask about charges, and wait for approval before treating the return as accepted.
Choose the reason that matches the evidence
Describe what was ordered and what arrived. “Ordered blue, received black” is more useful than “quality is bad.” A garment matching the selected size but not your fit preference differs from one bearing the wrong size label. Do not invent a defect to describe a change of mind. If you selected the wrong size or colour, first review how to request an order change to identify the right next step for the order’s current stage.
| Reason | Attach | Ask about |
|---|---|---|
| Wrong model, size, color or quantity | Order selection alongside current item photos and labels. | Correction, replacement availability or return handling. |
| Visible damage or missing included part | Close-up, wider identifying view and listing details. | How the issue will be reviewed and the available remedy. |
| Correct item; preference or fit concern | Original selection and precise requested change. | Whether voluntary return is accepted and what costs apply. |
Check the return window before waiting for other items
Open the order or warehouse item and read its active after-sales option, arrival information and deadline. Eligibility can depend on seller, product, condition and timing. If the deadline is unclear, send the item ID and ask for the last eligible action and time; keep the response.
A warehouse storage allowance is not a return allowance. An item can stay stored after its return window closes. Do not postpone QC review simply because you are waiting to consolidate purchases.
Preserve the item while the request is reviewed
Retain tags, accessories, packaging and seals. Before asking for unsealing, box disposal or repacking, consider the effect on resale condition and seller acceptance. Customized, sealed or otherwise restricted goods may have different conditions.
For an unclear picture, request missing evidence using the QC checklist. For a visible mismatch, keep the identifying view and close-up. Do not submit an item for international delivery while asking support to return it.
Submit a request that can be reviewed without guessing
Use the item-linked after-sales or order enquiry channel. Include the order ID, warehouse item ID where present, exact variant and remedy requested. Keep a copy of the message and images. The template below starts a request; it is not approval or a refund guarantee.
Order / warehouse item ID: [IDs] Ordered: [exact option] Received / issue: [specific difference] Evidence attached: [order selection, identifying photo, close-up] Requested solution: [return / exchange / clarification] Please confirm eligibility, deadline, handling steps and all charges before proceeding. For an exchange, please confirm the replacement option and any additional payment.
Review the full cost of the proposed solution
Ask which amounts are refundable and which charges remain. Components may include return delivery, replacement delivery and applicable service charges. Who pays depends on the reason and agreed resolution. Free delivery on the original purchase does not establish free return delivery.
Compare the full exchange cost with keeping the item or choosing another option. If replacement means a new purchase, record both IDs and do not assume the first order cancels automatically. Seller acceptance and replacement stock are separate questions.
Track approval, return dispatch and refund separately
Look for acceptance and handling instructions, then follow return movement and the refund record. Ask where the refund will be credited and whether a separate withdrawal is needed to return money to your payment method. A submitted request is not money received.
If a problem is discovered after international delivery, keep photographs of the outer package, label and contents with tracking and payment records. Use parcel after-sales for that stage; the earlier warehouse return process may no longer apply.
Common questions
Does every item have a no-reason return?
No universal entitlement is established here. Check the active seller, item and order conditions.
Can I remove packaging before deciding?
Keep packaging and seals intact while a possible return is unresolved; changes can affect acceptance.
Find your next item.
Open a product listing to check its current options and price.
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